Warranty Policy

Solars4u Warranty Policy

1. Overview

Solars4u ("Company", "We", "Us", or "Our") provides warranty coverage for solar systems supplied and/or installed by Solars4u or its authorized partners. This Warranty Policy outlines the scope of coverage, eligibility requirements, exclusions, claim procedures, and customer responsibilities.

The purpose of this policy is to ensure transparency and customer confidence while complying with applicable Indian laws, including the Consumer Protection Act, 2019.

Warranty coverage begins from the date of system commissioning as documented in the commissioning report.

2. Warranty Coverage by Customer Type

Residential Customers

Component	Standard Warranty	Extended Warranty (Optional)	Warranty Type
Solar PV Modules	10 Years Product Warranty + 25 Years Performance Warranty*	Not Applicable	Product & Performance
Solar Inverter	5 Years	Up to 10 Years	Product
Module Mounting Structure	5 Years	Up to 10 Years	Structural
DC Cables	1 Year	Up to 3 Years	Product
AC Cables	1 Year	Up to 3 Years	Product
Earthing & Lightning Protection System	1 Year	Not Applicable	Product
Monitoring System / Mobile App	1 Year	Up to 3 Years	Software Support

Commercial & Industrial Customers

Component	Standard Warranty	Extended Warranty (Optional)	Warranty Type
Solar PV Modules	10 Years Product + 25 Years Performance	Not Applicable	Product & Performance
String/Central Inverter	5 Years	Up to 10 Years	Product
Mounting Structure	5 Years	Up to 10 Years	Structural
SCADA / Monitoring System	1 Year	Up to 3 Years	Hardware & Software
DC & AC Cables	1 Year	Up to 5 Years	Product
Earthing & Lightning Protection	1 Year	Not Applicable	Product
LT Panels / MCB / DB / Control Panels	1 Year	Up to 3 Years	Product
Battery Bank (if applicable)	3 Years	Up to 5 Years	Product

 

Government & Institutional Projects

Warranty terms for Government Departments, Schools, Hospitals, NGOs, Educational Institutions, and Tender-Based Projects may vary according to project specifications, tender conditions, MNRE guidelines, and contract agreements.

Where applicable:

Component	Standard Warranty
Solar Modules	10 Years Product + 25 Years Performance
Inverter	Minimum 5 Years
Mounting Structure	Minimum 5 Years
Monitoring System	1 Year
Battery System (if applicable)	3 Years
Earthing & Lightning System	1 Year

Additional warranty terms may be provided under project-specific contracts.

3. Warranty Terms and Conditions

Solars4u is committed to delivering reliable and high-performance solar solutions. The following conditions govern warranty eligibility and coverage.

A. What Is Covered

Warranty coverage includes:

Manufacturing Defects

Defects in materials or workmanship under normal operating conditions.

Performance Warranty

Solar modules shall maintain the minimum performance output specified by the respective manufacturer throughout the warranty period.

Installation Defects

Defects directly resulting from installation carried out by Solars4u or its authorized installation partners.

Hardware Failures

Failures of covered components due to normal usage.

Monitoring & Connectivity Issues

System monitoring or communication failures caused by covered equipment.

B. Warranty Eligibility

Warranty claims will be considered only when all the following conditions are satisfied:

System Installation

The solar system must have been supplied and/or installed by Solars4u or its authorized partners.

Approved Components

Only components approved and supplied by Solars4u must be used.

Proper Commissioning

The system must have been properly commissioned and documented through installation records and commissioning reports.

Maintenance Compliance

The customer must maintain the system according to manufacturer recommendations and provide service or maintenance records when requested.

C. Warranty Exclusions

The following situations are not covered under warranty:

Force Majeure Events

Including but not limited to:

• Floods
• Lightning strikes
• Earthquakes
• Cyclones
• Fire
• Storms
• War
• Civil unrest
• Government actions

Unauthorized Repairs or Modifications

Warranty becomes void if:

• Components are modified without authorization.
• Repairs are performed by unauthorized personnel.
• Non-approved components are installed.

Negligence or Improper Maintenance

Including:

• Failure to clean solar panels.
• Excessive dust accumulation.
• Water stagnation.
• Corrosion due to neglect.
• Pest or rodent damage.

Physical or Accidental Damage

Including:

• Broken modules.
• Cable cuts.
• Vehicle impact.
• Falling objects.
• Human vandalism.
• Theft-related damage.

Serial Number Tampering

Warranty becomes void if:

• Product labels are removed.
• Serial numbers are altered.
• Warranty seals are damaged or removed.

D. Customer Responsibilities

Customers are responsible for:

Maintaining System Cleanliness

Keeping solar modules and surrounding areas reasonably clean and accessible.

Preventing Physical Damage

Ensuring that no undue stress, weight, or obstruction is placed on the solar system.

Providing Access

Allowing Solars4u representatives reasonable access for inspection, maintenance, and repairs.

Reporting Issues Promptly

Informing Solars4u within seven (7) working days of identifying any defect or system abnormality.

4. Warranty Claim Process

Step 1: Raise a Service Request

Customers may submit a warranty claim through:

Email

Email: [support@solars4u.in]

Website

Submit a service request through:
[www.solars4u.in]

Authorized Partner

Customers may also contact the Solars4u installation partner who completed the installation.

Required Information

Please provide:

• Customer Name
• Contact Number
• Installation Address
• Invoice Copy
• Commissioning Date
• Description of Issue
• Photos or Videos (if available)
• Serial Number of affected equipment

Step 2: Inspection & Verification

After receiving the request:

• A service engineer will be assigned.
• Remote or on-site inspection may be conducted.
• Warranty eligibility will be verified.
• Technical diagnosis will be completed.

Step 3: Resolution

Depending on the nature of the issue:

Repair

Minor faults may be repaired on-site.

Replacement

Defective components may be replaced with equivalent or superior products.

Refund

Where repair or replacement is not feasible, Solars4u may offer a partial or full refund based on component value and warranty terms.

Step 4: Service Timelines

Activity	Standard Timeline
Request Acknowledgment	Within 24 Hours
Engineer Assignment	1–2 Working Days
Site Inspection	3–5 Working Days
Repair / Replacement	3–7 Working Days*

*Subject to spare part availability and location.

Remote locations may require additional time.

5. Required Documents for Warranty Claims

Document	Purpose
Purchase Invoice	Proof of Purchase
Commissioning Report	Warranty Validation
Photos / Videos	Preliminary Diagnosis
Component Serial Numbers	Product Verification
Ownership Proof (if applicable)	Warranty Transfer Verification

All submitted documents should be clear, legible, and unaltered.

6. Warranty Transfer Policy

Warranty coverage may be transferred when ownership of the property changes.

Conditions

• The system must have been installed by Solars4u.
• New ownership must be reported within 30 days of transfer.

Required Documents

• Original Purchase Invoice
• Commissioning Certificate
• Property Ownership Transfer Document
• Warranty Transfer Request Form

Important Notes

• Warranty validity remains based on the original commissioning date.
• Warranty cannot be transferred if equipment is relocated without Solars4u approval.
• Inspection or administrative fees may apply.

7. Annual Maintenance Contracts (AMC)

After warranty expiry, customers may subscribe to Solars4u Annual Maintenance Contracts (AMC).

AMC Services May Include

Solar Panel Cleaning

Quarterly or scheduled cleaning.

System Inspection

Performance and safety inspections.

Inverter Health Checks

Firmware updates and diagnostics.

Electrical Maintenance

Inspection of wiring, connectors, earthing, and protection systems.

Monitoring Support

Remote monitoring and troubleshooting assistance.

AMC Benefits

• Priority Service Support
• Preventive Maintenance
• Performance Monitoring
• Discounted Spare Parts
• Detailed Service Reports
• Remote Technical Assistance

For AMC enrollment, contact:

Email: [support@solars4u.in]

Phone: +91-9560597605

8. Limitation of Liability

To the maximum extent permitted by law:

• Solars4u's liability shall be limited to repair, replacement, or refund of the affected component.
• Solars4u shall not be liable for indirect, incidental, consequential, or special damages.
• Solars4u shall not be responsible for loss of electricity generation due to weather conditions, grid outages, shading, customer negligence, or third-party actions.

9. Governing Law

This Warranty Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising under this Warranty Policy shall be subject to the exclusive jurisdiction of the courts located in [Your City, State], India.

Where applicable, disputes may be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996.

10. Contact Information

Solars4u

Address: E-201, Shastri Nagar, Ajmer, Rajasthan 305001, India

Email: info@solars4u.com

Phone: +91-9560597605

Website: www.solars4u.com

For warranty support, service requests, or AMC inquiries, please contact our customer support team.